Shipping Info

SHIPPING INFO & FAQS

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 4-7 days processing and production time for your order to ship out.

 HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit Times to the United States: 5 - 20 Business days
  • Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

WILL I RECEIVE A TRACKING NUMBER?
Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. While we are unable to provide tracking for your products, our company insured fully on the packages and any missing items will be reshipped free of charge to you.

 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please use our easy return system to get a full refund. All you need to do is send us an email with the subject line "CANCEL"

 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@gaia-stock.com If the address is wrong, we can correct this within 24 hours.

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@gaia-stock.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Note: Email response may take up to 1-2 days. We appreciate your patience regarding this. Thank you!
When emailing, please do not send more than one email. Sending more than one will result in the customer being pushed back to a later queue.